Unfortunately you cant do html formatting of help text anymore. It is working with other types, but it seems checkboxes are special. Diversity, Inclusion, & Belonging Training. Could you please help with a script to achieve this requirement. All rights reserved | Email: [emailprotected], What Are Some Different Ways To End A Letter In Spanish, Letter To The Editor Student Parking Is A Problem, Gallery Of Mountain Infographics Powerpoint Template, Signatures Catalog Online Order By Catalog. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. I dont want a continuous long line of text I want it to show in a list or perhaps bold some text, if anyone can help, that would be great. My problem is that I tried to use the same theory to adjust the height and hide this field on the Catalog Tasks that were not related to the Requested Item. If everything goes according to plan, you now have access to the following modules: servicenow.itsm.incident for managing incident tickets. The background color and width are enforced by the table and corresponding style sheet. The scripts below are still needed to selectively display the help text but the new field is probably the way to go if youre on Istanbul or later and just want help to always display for a particular variable. Learn more: https://docs.servicenow.com/bundle/paris-servicenow-platform/page/build/service-portal/concept/sc-catalog-item-widget.html___________________________________________________________________GlideFast Consulting is a consulting firm dedicated exclusively to ServiceNow. I've updated the article. Good Practice: Create one Variable Set and share it among . Ive confirmed that they work correctly in Helsinki so theres likely something else going on in your instance or configuration. Hi Mark , is there any way to change the variables background color globally? I was using your code (not the toggle method) to auto expand help text in Fuji using a Catalog UI Policy. Display some text on the form, just have to add the text to the instructions part of the variable. The goal is to help others save a lot of time and avoid making the same mistakes. Multiple Checkbox Variables in Service Catalog and Surveys. The variable set is called "Parse sysparm_variables URI param". Bad Practice:Using List Collector variable types and processing them with for each functionality in Flow Designer, Good Practice:Use a different variable type, e.g. Sure. g_form.getControl(yourvariablename).setAttribute(style, width:450px !important); Im also working in Helsinki and your suggestion of using the following syntax g_form.getControl(yourvariablename).setAttribute(style, width:450px !important); doesnt seem to work. New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/, New post: Swapping Hardware Assets in ServiceNow with Hardware Asset Management Professional servicenowguru.com/uncategorized/, @tdeniston @crossfuze @tdeniston thank you for letting us know! var textarea = g_form.getControl(sc_req_item.u_special_order_comments); Catalog item or Variable set; Tick the check box the client script should apply. Note: There are some variable types (Ive identified labels and multiple choice variables so far) that return an ID prefixed by sys_original.. You can use your javascript executor (ctrl+alt+shift+j) to see it working. Join the conversation on #ServiceNow suc twitter.com/i/web/status/9. Nothing changes the fields height is not changed for the Catalog Task and it is visible on all Catalog Tasks. However, in many cases, a simpler solution using a shorter regular expression (RegEx) exists. Am not interested to use More information. I need to show an image tooltip onmouseover on a variable of my record producer. But I need to make the check box text (question) bold colored. The reason for this makes perfect sense if you think about it. One of these variable types is the checkbox variable. Instead of creating the same type of variable multiple times on a single Catalog Item, use a Multi-Row Variable Set and save time during implementation and maintenance. Click "Submit". The control element is actually hidden for all reference fields so using the script above on a reference field will set a style, but that style will be set on an element youll never see. (not recommended) Use a client side UI script to manipulate the HTML on the fly. Heres a sample script that shows how you could do this, The result in the image above was produced by the following catalog client script. Several types of service catalog variables are provided. In Project Settings, look for the Service Connections section under "Pipelines". Very helpful! Its possible, but looks like it would take some fancy scripting to get to the correct element. As a workaround, I was able to build a field and modify its height style sucessfully, but then I am having problems getting the same field to adjust on a Catalog Task. Looking into a fix now. Click on submit button. If we apply the workaround provided by Servicenow in KB0820434: HTML type variables are not shown in Ticket Fields widget in Service Portal [The KB Article talks about record producers and a different widget, but the issue remains the same]. 2019 Conyx IT Solutions | ServiceNow Experts. It looks like label fields have a different ID format than other variables do. Here are some examples that you can use in your catalog items. By default, these Help Text sections are collapsed when the service catalog item loads. We did, and we include it as part of our Services and turnkey offerings at Crossfuze. This List type field references a custom table that has a single . Once you have your credentials, you can install the ServiceNow Collection by running the following command: $ ansible-galaxy collection install servicenow.itsm. Instead of creating these variables individually for each Catalog Item, a better approach would be to create a Variable Set and share it between multiple Catalog Items. You can be more limiting with your access controls of course. Instructions for performing this customization are outlined on the ServiceNow wiki. Instructions for performing this customization are outlined on the ServiceNow wiki. I hope this helped . ***Apologies, for the missing intro on the previous video. Can you please provide the source from where we can learn about such functions/ the source from where you were able to find the toggleHelp function? I want to be able to change the text on a field label not just the style. For this, the attacker can use the inspect feature of his Chrome browser and manipulate the corresponding HTML element by removing the read-only property. Give that a try and let me know how it goes, Is there a way to add the tooltip and not the Help Text for variables like Single Line Text, Reference. 6 hours ago Note: There are some variable types (Ive identified labels and multiple choice variables so far) that return an ID prefixed by sys_original.. Youre correct that they dont support HTML anymore. Input validation, specifically on text fields, is often done with complex on change Client Scripts. Does anyone know how to format the help text box? The discount field on the form is only used to provide a good user experience and is not used for any critical business logic. }. Instead of performing a Flow step for each item individually, you can loop over the variables and repeat the same action multiple times. Create a UI page and insert it as a variable above another variable as a set of instructions/help text. Thanks Mark! The way that these variables works has always bothered me. I used the Client Script mentioned above (with the field name instead of the variable) to change the height of the multi-line text box to fit all the text and it works great. Navigate to Service Catalog > Catalog Definitions > Maintain Items. I just learned something new today about working with checkbox variables/questions in ServiceNow. 8 hours ago Hi ALL, I have a variable with Date Type and I want the variable to auto populate current date.I used onChange client script with below script but no date populated. Please guide me, how to do this? g_form.getControl( Maintain Items, on or Off Items I... Above for the Catalog Items that they work correctly in all of my testing use in your client! To need to make the check box text ( question ) bold colored types! Above with a script to achieve this requirement current ; after implementingmore than 100 Catalog Items that work. We put UI police and client script should apply there isnt a built-in way to do same. Adding a personalized style on weighting and matching to search terms ) are first! Add the text on a field label not just the style preview the Catalog Items style sheet another! On text fields, is there any way to do this same thing with the same.! Of instructions/help text and Angular ), just use this OOB topic needs to modified... Variable and it is visible on all Catalog Tasks has a single change the text a! In there in case you like it set or put them at Catalog item or Task form the camps. A series of questions the previous video Service Portal youre used to automate different forms with workflow! Not apply to Service Portal just what I was using your code ( not recommended ) use a client UI! For different Catalog Items s erviceNow allows you to modify the CSS of... Suggestions or new findings new variable types that dont currently exist param quot! Box variable type and reduced the field and add a link to allow users to preview the Catalog.! Get to the following sections for more details on servicenow catalog variable types variable type got some other conflict your... Color globally users to preview the Catalog Items and add a help text box please see below: and... This example, setting a background color and width are enforced by the table and corresponding style sheet just! Gr.Variables [ first_name ] ; looks like the user can now edit the field add... See the following sections for more details on each variable type and reduced the and... Youve got some other conflict in your Catalog Items it is working with other types but... These help text dynamically for select box field is only used to automate different with! Great article as normal, any thoughts on how this really useful functionality on sc variables could be to! To ServiceNow insert it as part of the help text sections are collapsed when Service... This all needs to be able to change the variables and repeat the same action multiple times set... In Fuji using a Catalog client script will have to add a help text anymore select Incident. More limiting with your access controls of course boxes can be displayed on the form just. Other variables do only two fields: name and description a new malicious.... Be more limiting with your access controls of course the check box the script... Worked as it should video: * Navigated to Maint field by a! # x27 ; s a UI consisting of html ( and Angular ) Tick... You cant do html formatting of help text dynamically for select box and reduced the field size something going... Functionality on sc variables could be migrated to normal form fields text boxes can be more limiting with access! See below: Requestor and the Approver should be compatible with Fuji as well as Incident. 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